Refund policy
Refund Policy / 30-Day Fit Guarantee
30-Day Fit Guarantee
We want Titan Stance to feel comfortable, useful, and easy to wear. If your order is not the right fit, you may request a return within 30 days of receiving your order.
To start a return, email us at admin@titanstance.com with:
- Your order number
- The email address used at checkout
- A short reason for the return
- Photos if the item arrived damaged, defective, or incorrect
Our support team normally replies within 24–48 hours.
Return Eligibility
To be eligible for a return, the item must be:
- Unworn or lightly tried on
- Clean and undamaged
- In its original packaging when possible
- Returned with proof of purchase
For hygiene reasons, we may not be able to accept returns on items that show heavy wear, stains, odors, damage, or signs of misuse.
Size Exchanges
If your Titan Stance strap feels too tight or too loose, please contact us. We recommend checking the size guide before ordering, but we understand that fit can vary by body shape.
If you are between sizes, we generally recommend sizing up for better comfort.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us at *admin@titanstance.com as soon as possible.
Please include:
- Your order number
- A photo or video of the issue
- A photo of the shipping label/package if available
If the issue is confirmed, we will help arrange a replacement, refund, or another suitable solution.
Return Shipping
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Items returned without contacting us first may not be accepted. Please email us before sending anything back so we can provide the correct instructions.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method.
Refunds are usually processed within 10 business days after approval. Your bank or card provider may take additional time to post the refund.
If more than 15 business days have passed after your refund was approved, please contact us at admin@titanstance.com.
Non-Returnable Items
We cannot accept returns for:
- Gift cards
- Items damaged by misuse or improper care
- Items returned without prior approval
- Items with heavy wear, stains, odors, or hygiene concerns
European Union Customers
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable consumer protection laws.
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